Once the firmware is updated, try the iPlayer app again.
#Sony smart player install#
#Sony smart player software#
Select Software Update or Check for a System Software Update.If you don’t see that option, first select Status & Diagnostics. If there’s no Help button, press Input and select Help. Press the Help button on your Sony TV’s remote control.This shouldn’t be necessary, but it is nice to have in case the automatic updates fails without telling you. Sony smart TVs update automatically, but they also have an option to manually force a firmware update.
#Sony smart player tv#
Just like app updates, firmware updates will often fix your TV app problems for you. Restarting your router will often boost your speeds for a short while, but it won’t fix every underlying problem. If your network speeds were slow when you tested them, this is also a good time to run another test. Once your TV connects to the network again, try to run the iPlayer app. Wait a few minutes for the modem and router to boot up.Unplug the power cable from your router and modem.This process will shut down all network and internet connections for roughly five minutes during the reboot. You’ll generally want to do this once a month or so anyway to keep your network functioning at its best.īefore proceeding, make sure that nobody in your home is actively using the internet. Rather than try to debug every potential network problem, it’s easier to just restart your entire network to see if that sorts everything out. Often, the problem is with your local Wi-Fi network rather than your TV or the BBC iPlayer app. Contact your internet provider to see whether there are network problems or whether you need an upgrade.Restart your router (see the next section).Check for sources of interference (e.g., too many walls between your router and your TV).If your speeds are slower than that, you’ll need to: You’re going to need speeds of at least 3–4 Mbps for standard streaming and 5–8 Mbps for HD. For your phone, that also means turning off mobile data and connecting only to Wi-Fi. Make sure the device you are using is on the same network as your TV. You can do an internet speed test on your computer or phone. In extreme cases, your internet may be too slow or unreliable to even connect to the BBC iPlayer servers. Slow internet can often cause buffering issues with iPlayer and other video and streaming apps. You may want to keep these instructions handy a good restart solves a lot of TV bugs. Select the app you were trying to restart.Press (don’t hold) the power button on the TV panel.Unplug your TV’s power cord from the wall outlet or surge protector.You can also use this process on non-Sony TVs, so it’s one of the only universally applicable solutions on this list. This method doesn’t require a remote, so it should be possible for anyone. The second way to reboot your TV is to power cycle it manually. If not, we’ve still got a few more tricks to try. Since this restarted all of your apps and the TV itself, your app should be working normally again.
Open the app you were trying to restart.Some models will raise a prompt asking if you want to restart, but most will restart on their own. Hold your remote’s power button for at least 5 seconds until your TV restarts completely.Make sure your TV is on (not in standby mode).This first method is the easiest, assuming you have your remote handy. There are two ways to force a restart of a Sony TV. Instead, it sends it into standby mode, which won’t force a restart of your active app. However, when you hit the power button on your remote, it doesn’t actually turn off the TV. The easiest way to force restart Sony TV apps is to restart the entire TV. As with most software problems, the best solution is to turn it off and back on again. Often, app problems are caused by random TV software glitches.
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